FAQ

Question

I am a Pro rider and would love to rep your products. Can I get a discount?

Answer

We love to support professional riders acheiving great things in the backcountry. The best time to contact us is in the Spring and Summer when we are not so slammin' busy.

Question

I am a volunteer organization helping to keep the mountains safe. Can I get a discount or some free products for my fundraising events?

Answer

We are all about backcountry safety and we value all the amazing organizations that are dedicated to providing safe environments for all mountain enthusiasts. We already support many groups and if you would like to be considered we ask that you contact us in the Spring or Summer months.

Question

I bought some parts from you but I changed my mind about the colour/size/quanity. Can I return it?

Answer

Yes, absolutely! Just send us an email explaining the situation, send us back the part and we will refund you once it is received. The part needs to be unopened and unused. For all the info please go to our "Warranty & Returns" section on the website.

Question

Where is my order?

Answer

All orders within Canada are shipped with Canada Post. When your order ships you will recieve a confirmation email that has your tracking information. That is the best way to track your package. Note that we only ship complete orders. If you have included pre-ordered items in your order we will not ship it until we receive those items. If you need your order to ship immediately please do not include pre-ordered items.

Question

I have a Ski-Doo sled. How do I know which parts fit my sled?

Answer

Go to our HOME page on the website and you will find the BRAND section. Click onto the brand that you ride and you will find all the parts that will fit onto your sled.

Question

Do you carry a rack that is easy to take on and off?

Answer

Yes! Our newly designed Link-It-up Rack 2.0 and the original Link it up Rack does just that. You just hand-turn the linq fasteners to secure in the sled.

Question

Do you sell replacement parts?

Answer

Yes! We have all sorts of replacement parts that you can buy individually. Check out the Replacements section here.

Question

We are holding a fundraising event for our organization and would love a donation. Can you send us something?

Answer

We love to support all organizations that support snowmobile culture and community. In order to receive a donation we ask that you use our logo in your media campaigns and that you send us some photos for our social media as well as tag us in your own social media campaigns. Please contact us directly with your request.